Returns and Exchanges Help
Returns and Exchanges
Find answers about returns, exchanges, refunds, damaged items, and incorrect orders.
Can I return or exchange my item?
Because some items may be made-to-order, returns and exchanges may be limited unless the item arrives damaged, defective, or incorrect. Please review your item details, size, and shipping information before placing your order.
What if my item arrived damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number, photos of the item, and a short description of the issue.
How long do refunds take?
If a refund is approved, processing times may vary depending on your bank or payment provider. Once the refund is processed, it may take several business days to appear on your original payment method.
For more information, please review our Refund Policy.
Still need help?
Email us with your order number if your message is about a purchase.
support@torivofficial.com